CIOs should not under estimate or under value the time that needs to be spent
managing the vendors.  CIOs need to managing vendor expectation,
performance, and the vendor’s understanding of your priorities.


CIOs need a clear plan to define metrics, evaluate, and manage the day to day
performance of vendors. If they do this it will ensure problems are spotted
early and actively managed so they don’t blow up into relationship damaging
crisis. In addition CIOs need an exit plan for each vendor to ensure any
transition is smooth with the vendors obligations clearly defined.


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