Lucidworks has been helping large organizations like Reddit with complex content build search tools that reach across massive content stores, but the company wanted to make the underlying search technology available to a wider market. Today, it released Lucidworks Site Search, a cloud service that enables companies to embed Lucidworks search in any application or […]
Posted on March 11th, 2018 by admin
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Max Rhodes was walking around that weird little parklet in Hayes Valley in San Francisco after taking a break from a five-year stint at Square to figure out what he wanted to do next — and he kept seeing Square registers everywhere. It made him think about the connections between the average product maker and […]
Posted on February 23rd, 2018 by admin
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If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, but it can be exasperating when there is no easy […]
Posted on February 23rd, 2018 by admin
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How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Read More Tweet This Post
Posted on February 22nd, 2018 by admin
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Bynder, one of the leading companies in the digital asset management space, today announced that it has acquired Shutterstock‘s Webdam. The Amsterdam-based company tells us that it paid $49.1 million for Webdam, which Shutterstock itself acquired back in 2014. Like Bynder, Webdam’s focus is on helping enterprises and agencies manage their digital assets. Currently Webdam… Read […]
Posted on February 17th, 2018 by admin
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Bench, the TechStars-backed bookkeeping service for SMBs, has today announced the close of an $18 million B-1 funding round led by iNovia Capital. Existing investors, including Bain Capital Ventures, Altos Ventures, and Silicon Valley Bank, also participated in the round. Bench first launched out of TechStars NYC in 2012. Back then, the company was called […]
Posted on January 31st, 2018 by admin
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August Home, the smart lock startup that was acquired by lock giant Assa Abloy in October last year, is stepping up its delivery game. At CES today, the company announced a service it’s calling August Access, where retailers can work with August and its partner Deliv to open your front door and bring packages directly […]
Posted on January 11th, 2018 by admin
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SolarWinds, the company behind services like Pingdom, Papertrail and AppOptics, today announced that it has acquired the cloud-based log-monitoring and analytics service Loggly. The two companies did not disclose the price of the acquisition, but Loggly, which was founded in 2009, had raised about $47 million over the years, including an $11.5 million Series D […]
Posted on January 9th, 2018 by admin
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The $40 million Ripcord Series B we reported back in August has just been bumped up to $65 million, courtesy of additional funding led by Google Ventures. The added funding comes as the record keeping company continues to grow at a healthy clip. The Bay Area based service added 100 jobs this year, and is […]
Posted on December 20th, 2017 by admin
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If you go to any company’s website these days, you’re probably starting to see some chat functionality more and more often — and for good reason, as it’s a quick way for those companies to get in touch with their potential customers. And SendBird, which launched in February this year out of Y Combinator, has tried […]
Posted on December 20th, 2017 by admin
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